Poppileo offers shipping Australia wide at a flat rate of $10. All Poppileo pots come packed in our eco friendly recycled cotton drawstring bags.
We pack our pots in custom made boxes to keep safe during transit, however if a pot is damaged by our freight providers, please contact us within 24 hours upon delivery.
In Stock: If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum five working days. We aim to dispatch most orders within two to three working days. Please note that we do not dispatch orders on Saturdays or Sundays.
Custom Order: 3-6 weeks plus shipping, up to 2 weeks plus shipping, if purchased during peak sales periods.
Authority to Leave: By selecting 'Authority To Leave' at the checkout page our courier will leave your parcel at your unattended premises in accordance with your instructions. You agree that the parcel is deemed received when left at your premises.
Poppileo and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Poppileo from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
If you do not give Poppileo Authority to Leave, you will have to be at your premises in order for the delivery to occur.
Returns and Exchanges
Please choose carefully, as due to the nature of our product, we cannot offer a refund on purchases if you change your mind.
All orders are final and cannot be cancelled during production. Requests to change orders after they have been placed will be approved on a case by case basis and administration fees will apply.
If however our product does not meet your expectations, please reach out to us and we’ll be sure to be in touch within 48 hours so we can work with you to find the best solution.