Thank you for choosing to shop with Poppileo, we hope you love our products as much as we do! 

Poppileo is registered in Australia under ABN 56278331143 and operates from our studio in Brisbane, Australia. It is very important to us that our customers are happy with our products and we will always ensure to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful guidelines.

Before placing an order, if you have any queries relating to these terms and conditions, please do not hesitate to contact us at hello@poppileo.com.au.
Our Products
We have made every effort to display our products as accurately as possible as they appear on our website. However, the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

If you have any queries about our colours, please contact us prior to purchasing.
Purchase of Products
All orders placed with Poppileo are subject to acceptance and availability. When you place an order on our website, we will send you an email to the email address provided by you during the checkout process. Our acceptance of your order does not take place until we send you a confirmation email. If an item you have ordered becomes out of stock before we shall notify you as soon as possible. If there are any problems with your order we will be sure to contact you. We reserve the right to reject any offer to purchase by you at any time.
Returns and Exchanges
Please choose carefully, as due to the nature of our product, we cannot offer a refund on purchases if you change your mind. All orders are final and cannot be cancelled during production. Requests to change orders after they have been placed will be approved on a case by case basis and administration fees will apply.  If however our product does not meet your expectations, please reach out to us and we’ll be sure to be in touch within 48 hours so we can work with you to find the best solution.
Shipping
Poppileo offers shipping Australia wide at a flat rate of $10. All Poppileo pots come packed in our eco friendly recycled cotton drawstring bags. We pack our pots in custom made boxes to keep safe during transit, however if a pot is damaged by our freight providers, please contact us within 24 hours upon delivery.
Pricing
Prices are subject to change without notice.
Payment
Full payment is required when purchasing our products online. Poppileo accepts payment via credit card (Visa/Mastercard/Amex) using Stripe Payments and PayPal. Full payment for your purchase must be made before we can dispatch your order.
Delivery
In Stock: If the goods that you order are in stock at the time when your order is accepted then we will aim to dispatch your order within a maximum five working days.  We aim to dispatch most orders within two to three working days. Please note that we do not dispatch orders on Saturdays or Sundays. 

Custom Order: 3-6 weeks plus shipping, up to 2 weeks plus shipping, if purchased during peak sales periods. 

Authority to Leave: By selecting 'Authority To Leave' at the checkout page our courier will leave your parcel at your unattended premises in accordance with your instructions.  You agree that the parcel is deemed received when left at your premises.

Poppileo and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Poppileo from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give Poppileo Authority to Leave, you will have to be at your premises in order for the delivery to occur.
Copyright & Intellectual Property Policy
Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to Poppileo products and any other items and images on this site.

All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorized in writing by Poppileo directors or their representative. Any reproduction or redistribution of items is strictly prohibited.